Privacy Policy

Dove Social LLC ("Dove", "we", "us") operates the Dove app and dove-app.com. For the purposes of the EU and UK General Data Protection Regulation we are the data controller of the personal information described in this policy.

Registered office: Dove Social LLC, [registered street address], [city, state, ZIP], United States.

You can reach us about anything in this policy at Legal@dove-app.com. Write "Privacy request" in the subject line and we will route it to the right person.

Dove is only for adults. You must be 18 or older to create an account. We ask for your date of birth during sign up and we do not knowingly collect information from anyone under 18. If we learn that an account belongs to a minor, we close it and delete the data.

Account information. Your email address or phone number, a password or third party sign in token, and your date of birth. Your date of birth is used to confirm you are 18 or older and to show your age on your profile. You cannot change your date of birth yourself once your account exists, because it is an age assurance record.

Profile information. Your first name, the photos you upload (up to twelve), your written prompts, your interests, your gender and who you are interested in, and what you are looking for on Dove. Anything you put on your profile is visible to other members who can see you in Discover.

Photo verification. If you choose to verify, the app asks you to hold three short poses in front of your camera. We use the resulting images to check that the person in the pose is the person in your profile photos. Verification is optional, but unverified accounts can be limited by the "verified people only" setting other members turn on.

Location. You set the city and state Dove uses to find people near you. We use that to calculate approximate distance between members. You can hide your distance from your profile at any time in privacy settings, and your city continues to show while the miles do not.

Messages and content. The messages, images, and reactions you send through Dove, and the content of any report you file or support chat you start with us, including anything you send to our assistant Dovey on dove-app.com.

Payment information. If Dove offers paid features, purchases are processed by Apple, Google, or our payment processor. We receive a record of the transaction and its status. We never receive or store your full card number.

Device and technical data. Device model, operating system, app version, language, time zone, crash reports, and an app install identifier.

Usage data. When you open the app, which screens you use, the likes and passes you make, matches formed, message activity at the metadata level, and settings you change. We use this to run the product, to fix problems, and to understand what is working.

Approximate network location. Your IP address gives us a coarse location. We use it for security, fraud prevention, and to comply with regional rules. It is not used to place you on a map.

Cookies and similar technologies on dove-app.com. See our Cookie Policy for the detail, including how to refuse anything that is not strictly necessary.

To provide Dove. Creating your account, showing you people who match your discovery settings, delivering messages, and saving your preferences. Legal basis: performance of our contract with you.

To keep people safe. Reviewing reports, detecting fake accounts, scams, and underage sign ups, enforcing our Community Guidelines and Terms, and keeping a record of enforcement so bad actors cannot simply start again. Legal basis: our legitimate interest in a safe service, our legal obligations, and, where required, substantial public interest.

To verify identity. Checking your verification poses against your profile photos. Where this involves biometric processing, we rely on your explicit consent, which you give by choosing to verify and which you can withdraw by contacting us.

To improve the product. Understanding how features are used, diagnosing crashes, and testing changes. Legal basis: legitimate interest, or consent where local law requires it for analytics.

To communicate with you. Service messages about your account, security, and changes to these documents, plus the optional notifications you switch on for matches, likes, messages, and announcements. Legal basis: contract for service messages, consent for marketing.

To meet legal obligations. Responding to lawful requests, keeping records we are required to keep, and cooperating with regulators and law enforcement where we are legally required to do so.

Some of what you choose to share on a dating service can reveal sensitive categories of personal information, for example your sexual orientation if you state who you are interested in. You choose whether to add that to your profile, and by adding it you consent to it being shown to other members who can see you.

Verification images can be treated as biometric information in some jurisdictions. We use them only to confirm that you are the person in your photos, we do not sell them, we do not use them for advertising, and we do not use them to build a face database. We retain them only as long as needed to complete and evidence verification, and no longer than twenty four months, unless a safety investigation requires otherwise.

We do not ask for health information, religious beliefs, political opinions, or government identification documents as a condition of using Dove.

Other members. Your profile, and anything you send in a chat, is shared with the members you appear to and talk to. Do not put anything on your profile you would not want a stranger to see.

Service providers. Hosting and database providers, crash and analytics providers, communications providers, payment processors, and moderation tooling. They act on our instructions under written contracts, and they may not use your data for their own purposes. The categories in use on dove-app.com are listed on our third party SDK page.

Safety and legal. Law enforcement, regulators, or other parties where we believe in good faith that disclosure is required by law, or is necessary to prevent serious harm, fraud, or a threat to someone's life or safety.

Corporate transactions. If Dove Social LLC is involved in a merger, acquisition, financing, or sale of assets, personal information may be transferred as part of that transaction. We will tell you before your information becomes subject to a different privacy policy.

We do not sell your personal information for money. We do not share it for cross context behavioural advertising as those terms are used under California law.

Dove Social LLC is based in the United States and our providers may process data in the United States and elsewhere. Where we move personal information out of the European Economic Area, the United Kingdom, or Switzerland, we rely on the European Commission's Standard Contractual Clauses, the UK International Data Transfer Addendum, or another lawful transfer mechanism, together with additional technical and contractual safeguards.

You can ask us for a summary of the transfer safeguards that apply to you by writing to Legal@dove-app.com.

Your profile and messages are kept while your account is active. When you delete your account, your profile disappears from Discover immediately and we delete or irreversibly anonymise your content within thirty days, except where we must keep something longer.

We keep a limited record after deletion where the law requires it, where there is an unresolved report, dispute, or investigation, or where a ban would otherwise be trivially evaded. That record is minimal, for example a hashed identifier, the reason for enforcement, and the date.

Support conversations, including chats with Dovey on our website, are kept for up to twenty four months so we can follow up and improve our answers.

Everywhere. You can see and edit most of your information in the app, change your discovery and privacy settings at any time, and delete your account from settings.

Europe and the United Kingdom (GDPR and UK GDPR). You have the right to access, rectify, erase, restrict, and object to processing, the right to data portability, the right to withdraw consent at any time, and the right to complain to your local supervisory authority. Where you object to processing based on legitimate interests, we stop unless we have compelling grounds.

California (CCPA and CPRA). You have the right to know the categories and specific pieces of personal information we collect, the right to delete, the right to correct, the right to limit the use of sensitive personal information, and the right not to be discriminated against for exercising those rights. We do not sell or share personal information as those terms are defined.

Other United States states. Residents of states with comprehensive privacy laws, including Colorado, Connecticut, Virginia, Utah, Texas, Oregon, and Montana, have comparable rights of access, correction, deletion, portability, and appeal. If we decline a request you may appeal by replying to our decision.

Canada (PIPEDA). You may access and correct your personal information and complain to the Office of the Privacy Commissioner of Canada.

Brazil (LGPD). You have the rights of confirmation, access, correction, anonymisation, portability, deletion, and information about sharing, and you may complain to the ANPD.

Australia (Privacy Act). You may access and correct your personal information and complain to the Office of the Australian Information Commissioner.

To exercise any right, write to Legal@dove-app.com from the address on your account, or use the in app tools. We respond within the time your law allows, normally within thirty days, and we may ask for information to confirm it is really you.

We protect your information with encryption in transit, encryption at rest for stored content, access controls that limit staff access to what their role requires, logging of administrative actions, and regular review of our providers.

No service is perfectly secure. If a breach affects your personal information and creates a risk to you, we will notify you and the relevant regulators in the time our law requires.

Please use a strong, unique password, and tell us at Legal@dove-app.com if you think someone else has access to your account.

Visibility. Turn off "Show me on Dove" to take your profile out of Discover while keeping your matches and chats.

Distance. Turn on "Hide my distance" so other members see your city but not the miles between you.

Activity. Turn off the active indicator so people cannot see when you were last online.

Who can message you. Restrict conversations so that only photo verified members can start one.

Discovery. Set your age range, your maximum distance, and who you are interested in.

Notifications. Choose which of matches, likes, messages, and announcements reach you.

Deletion. Delete your account from settings. Deletion is permanent and is not the same as logging out.

We update this policy when the product or the law changes. The date at the top always reflects the current version.

If a change materially affects your rights, we will tell you in the app or by email before it takes effect, and where the law requires it we will ask for your consent.

Dove Social LLC, [registered street address], [city, state, ZIP], United States.

Privacy requests, complaints, and questions: Legal@dove-app.com.

If you are in the European Union or the United Kingdom and you are not satisfied with our answer, you may complain to the supervisory authority in the country where you live or work.