Digital Services Information

Anyone can report content or behaviour they believe is illegal. In the app, use the report button on a profile or in a chat, which sends us the account, the conversation context, and your reason.

If you are not a Dove member, email safety@dove-app.com with the account details, a description of the content, why you believe it is illegal, and how we can contact you.

A useful report says what the content is, where it is, and why it breaks the law or our rules. Reports submitted in bad faith or at volume may be deprioritised.

We confirm receipt, then a trained reviewer assesses the report against our Community Guidelines, our Terms, and applicable law. Automated systems help us prioritise and detect repeat patterns, and a person decides any case that leads to a suspension or removal.

Urgent reports, including credible threats, content involving minors, and non consensual intimate imagery, are escalated immediately and can be actioned at any hour.

Where content appears to involve a serious crime or a risk to life, we may notify the relevant authorities.

Depending on severity and context we may remove content, restrict its visibility, limit features on an account, suspend an account temporarily, or remove an account permanently.

We also use less severe measures where they are appropriate, such as a warning, or asking someone to complete verification before continuing.

When we act against content or an account, we tell the affected person what we did, the ground for the decision, whether automated tools were involved, and how to appeal, unless the law prevents us from doing so.

We also tell the person who reported the content what the outcome was, in general terms.

You can challenge a decision for six months from the day you are notified, by replying to the notice or writing to appeals@dove-app.com with the reference in your notice and why you believe the decision was wrong.

Appeals are reviewed by someone who was not involved in the original decision. If we got it wrong, we reverse the action and restore the content or the account.

Where it is available to you, you may also refer a dispute to a certified out of court dispute settlement body, and you can always pursue remedies in court.

Reports from recognised trusted flaggers are prioritised and reviewed without undue delay.

Orders from courts or competent authorities to act against illegal content, or to provide information, are handled by our legal team, and we inform the issuing authority of the action taken.

We publish periodic reports covering the volume of reports received, the measures taken, the use of automated tools, and the outcome of appeals.

Our point of contact for users and for authorities is legal@dove-app.com. Correspondence can be sent in English.